Refund Policy

1. The Right Of Withdrawal

As a consumer, you have a legal right to cancel your order within a certain period of time (described below). This means that, if you change your mind, or for any other reason decide not to keep the goods you have purchased, you can notify us and you will be compensated.

For more information regarding your rights, feel free to contact your local consumer law authority or regulator.

Exceptions from the right of withdrawal – in these cases it is not possible to withdraw from the contract:

  • Goods which are not suitable for return due to being opened (unsealed) after delivery
  • Customized goods – ordered specifically for you or clearly identified as such
  • Goods inseparable from other goods after delivery
  • Perishable goods

2. Right To Withdraw From The Order

You may withdraw from the order for any reason within 14 calendar days from receipt of goods.

Type of contract Period of withdrawal

  • Single product (not delivered in instalments): Withdrawal period begins on the day you received the product. You may withdraw from the contract within the next 14 days
  • One product delivered in instalments or several products delivered separately: Withdrawal period begins on the day you received the last instalment or product. You may withdraw from the contract within the next 14 days
  • Recurring deliveries of your order over a certain period of time: Withdrawal period begins on the day you received the first instalment. You may withdraw from the contract within the next 14 days

If you decide to exercise your right to withdraw and return, please send us an e-mail to …… specifying this intention.

3. Compensation For Withdrawal

In the case of withdrawal, we will compensate you by:

Refunding the amount you have paid for the goods (deducting the amount due to goods being used outside the shop in a manner not permitted by law, if applicable)

Refunding the delivery charges (lowest cost option available) in case of our liability.

Refunds will be processed to the account from which you paid for the goods.

Refund procedure:
  • Within 14 days of the withdrawal or within 14 days of us having received the returned goods (whichever is applicable):
  • If you have already received the goods, or if you and we agreed that the goods will be collected from you
  • If you have not received the goods yet, or if we agreed to collect the goods from you: within 14 days of us receiving the goods.

4. Complaints About Faulty Goods

In the case of faulty goods, in addition to the amounts described in 3 above, we will also refund:

  • The amount you have paid for the faulty goods
  • Delivery charges
  • Reasonable expenses incurred when returning the faulty goods to us
  • Processing of complaints about faulty goods may take up to 30 days from the day of receipt of the returned goods, depending on the particular circumstances.
  • A complaint about faulty goods may be submitted within 30 days of receipt of goods.

5. Right of Withdrawal

If you received the goods and you want to withdraw from the contract, please:

  • Notify us of your withdrawal and return the goods within 14 days of notifying us of your withdrawal.
  • The goods should be unworn, unused and unopened, in their original condition and packing.
  • We reserve the right to refuse a withdrawal in all other cases.

If the goods are faulty, we will arrange for their collection, and we will reimburse you for the postage. In all other cases, you are responsible for returning the goods and any costs incurred. We do not accept returns or withdrawals in any other cases.

6. Faulty/Damaged Goods

Inspection of goods upon receipt is recommended. In case of damaged goods, a complaint should be submitted as soon as possible upon discovering the damage, using the contact details provided on our website.

As a consumer, you are entitled to goods that are as described and of satisfactory quality, which entitles you to additional rights, in addition to the right of withdrawal described above.

7. General Terms On Returns

  • A covering letter, your order reference and a copy of the delivery note, if applicable, should always accompany returned goods. It is advisable to keep the original packing to avoid additional charges.
  • The goods should be in their original condition and packaging.
  • You must take reasonable care of the goods until they are returned to us or until we arrange for their collection.

We recommend that you always use a track and trace delivery service, as all returned goods are your responsibility until we receive them.